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Communications & Management for Travel Organizations

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A Review of Airports as Destinations: The Rise of User Experience

September 26, 2013 Steve Wellmeier
Photo courtesy of Skift

Photo courtesy of Skift

 

I had a chance to review the Skift Trend Report issued earlier this week: Airports as Destinations: The Rise of User Experience.

While the airport industry isn’t my area of expertise, the report does bring together some trends that most of us who travel often have probably noticed in recent years. And, after all, who among us aren’t interested in learning that airports, at least some of them, are becoming more functional, user-friendly and “experiential” in a good way?

“Once regarded as purely utilitarian infrastructure, airports are now becoming more integrated with their surroundings and hosting new experiences for passengers and non-passengers alike,” the report’s preface notes.

There are also a few good lessons to be garnered here by other segments of the travel industry. Some, such as the large, mass-market cruise lines, grasped these principles quite a while ago. Since I focus on small-ship and specialty tour marketing and PR, I’ll conclude with how these ideas can enhance the travel experience for passengers and guests of these operators, too.

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"Count Me In!"

September 19, 2013 Steve Wellmeier
Count me in.jpg

This blog posting should be about how small ship and tour operators achieve great marketing value when they support and publicize their affiliations with worthy non-profit organizations.

And it is.  But it is also about penguins. So we’ll talk about the penguins first, since everyone loves penguins.

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In Antarctica, Marketing, Small Ships, Penguins Tags Non-Profit Partnering, Social Media
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The Marketing of Antarctic Tourism: A Look at Social Media

September 12, 2013 Steve Wellmeier
Photo: Steve Wellmeier          Photoshop: Mark Babushkin

Photo: Steve Wellmeier          Photoshop: Mark Babushkin

What is the role of social media among companies engaged in ship-based tourism to Antarctica?

During the past few weeks, I’ve conducted an informal survey of nearly 150 social media pages maintained by 26 different organizations that are members of the International Association of Antarctica Tour Operators (IAATO). 

I suspected this group would find social media ideal in connecting with their customers’ interests in a remote environment like Antarctica. It’s a place that visitors are passionate about, one that lends itself to a sharing of experiences no matter how often one has been there.

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In Marketing, Antarctica, Small Ships Tags Inbound Marketing, Expedition vessels, Social Media
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