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Communications & Management for Travel Organizations

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Capturing the Moment in Travel Marketing

October 17, 2013 Steve Wellmeier
  USS Arneb, USS Glacier, USS Greenville Victory and D8 Hauling Sleds during Operation Deepfreeze Watercolor & pencil, December 31, 1955, Robert C Haun







 
  
 

 
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USS Arneb, USS Glacier, USS Greenville Victory and D8 Hauling Sleds during Operation Deepfreeze 

Watercolor & pencil, December 31, 1955, Robert C Haun

You may wonder how getting an estimate on a new roof triggered this blog posting about the use of photos and other imagery in travel marketing. 

Writers make weird mental connections all the time (at least this one does). The trick is to figure out if there’s a lesson to be learned or a worthwhile story to tell. But I guess we should start with the roof.

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Managing Risk and Protecting Human Assets in the Travel Business

October 10, 2013 Steve Wellmeier
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 As a marketing executive for cruise and tour companies most of my career, I thought that managing risk on the job was a relatively benign duty.

Risks usually focused on ROI with a direct mail campaign, or going out with empty cruise ship cabins and taking appropriate actions to mitigate that possibility. Sure, there was some risk in making sure we had talented employees or suppliers and enough of them to get the work done to make our sales forecast. But you would be hard pressed to say these sorts of risks were career or life threatening.

Recently, while serving as the director of the industry association IAATO, I was introduced to other types of risks and risk management tools. One of them – Foreign Voluntary Workers Compensation Insurance – caught my attention, and I think it’s worth writing about. I’d like to hear your comments on this issue, too.

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The Thankfully Short Life of the Ultra-Yacht

October 3, 2013 Steve Wellmeier
The 100-passenger Newport Clipper docked in front of Factors Row in 1983, along Savannah's historic waterfront. Photo by Steve Wellmeier

The 100-passenger Newport Clipper docked in front of Factors Row in 1983, along Savannah's historic waterfront. Photo by Steve Wellmeier

 

More than a few years ago, my then-boss Paul Duynhouwer and I were struggling to come up with a slogan for our small ship cruise brand that would attract the attention of travel agents and potential customers.

Start-up Clipper Cruise Line had just launched its first ship, the 100-passenger Newport Clipper. We were determined to find the magic word or phrase that would establish the brand and set us apart from the competition.

We mistakenly let product features, great as they were, lead us to believe that they were what would be meaningful to our prospective customers.  To our way of thinking, the shallow-draft vessel’s ability to dock in yacht havens like Newport RI, Bahia Mar FL and the Bitter End Yacht Club in the BVI suggested that we should convey the sense of owning your own prestigious 230-foot yacht and cruising like a millionaire.

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In Small Ships, Marketing
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